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	<title>News | Minutours</title>
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		<title>Automated SLA Management</title>
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				<pubDate>Fri, 19 Apr 2019 22:57:37 +0000</pubDate>
		<dc:creator><![CDATA[Minutours &#38; Travel]]></dc:creator>
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				<description><![CDATA[With an aim to provide great customer-service, we are using Fresh Desk software, which is a cloud-based platform and a help desk solution. It not only works for traditional based platforms such as email, phone &#38; chat but, also with the new social media channels like Twitter and Facebook. Fresh Desk is an intuitive, feature-rich [&#8230;]]]></description>
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With an aim to provide great customer-service, we are using Fresh Desk software, which is a cloud-based platform and a help desk solution. It not only works for traditional based platforms such as email, phone &amp; chat but, also with the new social media channels like Twitter and Facebook.





Fresh Desk is an intuitive, feature-rich and affordable customer support software. The main advantage of using this platform to get in touch with customers using various channels that are integrated with a single ticketing platform. Fresh Desk is helping us to manage the queries of customers in an efficient manner.





<strong>Additional advantages of Fresh Desk includes</strong>:




<ul>
 	<li>Fresh desk simplifies our work by keeping the track of conversation with customers by turning them into tickets.</li>
 	<li>With Fresh desk, we are able to provide customer support in a quick and consistent manner.</li>
 	<li>All the support channels are on single platform, which helps us to support our customer better.</li>
 	<li>Enables help desk customization to make it work as per the needs.</li>
 	<li>It is a highly secure application, which is delivering support without hassles.</li>
</ul>
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